On August 26, a resident of CP1 let this man into our building. He proceeded to the mailroom where he picked up 10 (TEN!) packages and walked out with them.
He left by bike so probably doesn’t live here. He found it very easy to steal those packages from residents of Canal Place 1, 2 and 3; it took him about 2 minutes—and then he left. What is your bet that, since he found this so easy to do, he will be back to get more ‘shopping’ done in the future?
Please, please, please do NOT allow anyone in the building that you do not personally know. Tell them to call whoever it is they SAY they are visiting, either on our directory system or on a cell phone.
If anyone has any idea who this is, please contact Cathy Deloge at Royal Management 978-521-9995.
Can we lock the mailroom door to the lobby behind a keycard in both directions instead of just on the way into the lobby? It’s harder to socially engineer your way into a locked mailroom than into the lobby from outside.
Do we think this guy hung out in the lobby that long? Sounds like we know who keyed him into the building 5 min before the footage was taken. Does the resident who let him in know what happened? Couldn’t the same thing happen from someone letting him in from the outside directly into the mailroom (and even better since more likely to be cameras in a CP1 lobby than exterior)?
Maybe we print this photo out and post up in the mailroom with a “smile, you’re on camera” sign? PSA on the bulletin board to remind anyone else to not let strangers in?
There’s a policy in many corporate offices that addresses this called “no tailgating:” everyone expects everyone else to swipe in regardless of whether they’re coming in right behind someone else. Feels weird for the first few times but once the culture exists it’s self policing since the only way this guy gets in is if someone else lets him in. Regardless if I’m this guy and knew there were cameras there I’m far more likely to pick another lobby to hit than come back to the scene of a crime I already know I was on camera for.
“No tailgating” policies don’t work on their own, it’s perimeter defense – in your example, yeah, there’s a no tailgating policy, but also the server room door is locked. We need to secure the resource we’re trying to protect, too.
Also, “no tailgating” policies don’t work for residential properties the way they work for commercial ones, and I’m not sure I like the idea of slamming doors between myself and a neighbor I don’t immediately recognize. That’s how factionalism takes a step over the line to me.
The only downside to key access for the mailroom is, it cuts off amazon deliveries, too – in this situation, if the door was locked for this guy and also for Amazon, all the packages end up in the lobby and, while it isn’t as ripe for picking as the mailroom itself, it isn’t nothing.
Not sure how we fix that tbh.
Thank you for letting us know so we can all be vigilant. This is just awful.